As a member of a seating and mobility team in Long Island, New York, one of the more frustrating occurrences was delivering a wheelchair to a person who waited through the incredibly long justification, approval, and ordering process only to find out that the person had physically changed and the frame of the power wheelchair needed to go back to the dealer to be adjusted. We know that for many of our clients who have waited a very long time, the thought of having to send the wheelchair back to the dealer when delivery is so close is very upsetting for them.
Posted on 2/27/2019
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