FAQs

FAQs

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Common Questions:

Warranty information can be found in the owner's manual of your product. Can't find your manual? Download a version online.

Spare parts are available via our network of authorized dealerships. Please visit our Dealer Locator tool to find your nearest dealer. Unfortunately we cannot sell spare parts directly.

Your first point of call for any product repairs is the authorized Sunrise Medical dealership where you purchased your product from. If you can't remember, please contact us.

Your nearest authorized Sunrise Medical dealership will have a variety of products in their showrooms that you can see or try. Please visit our dealer locator or contact us to find your nearest authorized dealer for more information.

 

For information about Leckey products, please reach out to us through one of the following methods:

Talk to your seating specialist about an evaluation. Many insurance plans require that you've used a manual wheelchair for at least one year and demonstrate insufficient upper body strength to self-propel a well-configured wheelchair for daily activities or experience shoulder pain and/or fatigue that limits your mobility. Some insurance plans may have other rules, and your clinic can help with those. There may also be other ways to get funding outside of insurance.

We've found answers for:

Unfortunately it is not possible to use a Bluetooth module on a Mac. It can for other devices with iOS software, but not a Mac.

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It is not possible to connect the Bluetooth mouse module directly with the Amazon Echo/Alexa. It may be possible to connect to an iPhone (for example) which could be controlled by the R-Net I Device to operate the media apps, when Amazon echo is set as a Bluetooth speaker.

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No. This requires replacing with a completely new chair.

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Advanced has the choice of Crossover with color chosen. Moderate has the Crossover style only with Polka Dots and the color chosen.

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No. This requires replacing the frame.

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Yes, but it does not stay folded when carrying it. It has to be held up in place or it will fall down into the open position.

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  1. There could be a strap in the way
  2. The Red Lock Switch on the Release Lever is not locked
  3. The Footrest angle is too far in, preventing the Shell from sliding in
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No. This requires replacing the frame.

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Manual Wheelchairs > Zippie Products > Early Intervention Devices > Zippie Voyage > Base > Slide-N-Lock

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Advanced Seating: Yes. Moderate Seating: No.

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