GENERAL SUPPORT

Signing up
  1. Once entering SunriseMedical.com, click on My Sunrise.
  2. Under "Not Registered Yet? Sign up now", select what best describes you as a user. (i.e. "I am a Consumer/Dealer")
    *PLEASE NOTE: A My Sunrise Account gives you access to the following:
    • Dealers: Quote products, place orders, view technical support resources
    • Clinicians: Sign up for CEU courses
    • Consumer: Register your product, see upcoming events and news.
  3. Read the User Agreement. After you agree to the terms, you are able to fill out the online application. You are asked to enter your account number and fill out the online application.
    Hint: Select a username between 5-12 characters that you will remember.
  4. Upon a successful sign up, you will receive an e-mail asking you to reply to confirm that your e-mail address is valid. When the webmaster receives your reply e-mail, your online account will be activated and you'll receive a confirmation e-mail when your account is ready for use.

View or print these instructions as PDF


What if I did not receive the activation e-mail?

The activation e-mail is an automated reply upon submittal of your application and some e-mail services are set to block these types of e-mails. If you submit an application and do not receive an e-mail within 2 minutes, click here and provide your username in the e-mail body.

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Signing in
  1. After signing up for an online account, you can log in to the My Sunrise area by entering your username and your password (which you selected on your application).
  2. You can access the sign-in page from the My Sunrise link in the top navigation or the Sign In link in the top-right corner of the page.
  3. If you receive a red exclamation point next to your username, this could possibly mean that your online account has not yet been activated. If this occurs, please contact webmaster@sunmed.com and provide your username only. Never provide your password to anyone.

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Forgot password?
  1. If you cannot remember your password, click on My Sunrise.
  2. Scroll down then click on Forgotten Password from the login page.
  3. You will be asked for your e-mail address. A new password will be issued to you and sent via e-mail. If you've changed your e-mail address since signing up for an account, please e-mail webmaster@sunmed.com and request that your password be reset. If you have your username, please be sure to provide it with the request. Never provide your password to anyone.

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Changing password
  1. We encourage each online user to change their password every 90 days for security purposes.
  2. To do this, simply sign in and then scroll down and click on the Manage My Profile button. This will bring you to the Edit My Profile page.
  3. Scroll down until you get to "Password". Enter your new password, then re-enter the new password in the confirm password box.
  4. Click Submit in the bottom-right of the form.
  1. We encourage each online user to change their password every 90 days for security purposes.
  2. To do this, please log out and use the "Forgotten Password" functionality on the log-in page (See above, "Forgot password?")

View or print these instructions as PDF


How to turn off your browser's popup blocker

Internet Explorer

  1. Open Internet Explorer
  2. In the TOP toolbar, click Tools
  3. Then select Internet options
  4. Click the Privacy tab
  5. Under "Pop-up Blocker", uncheck the Turn on Pop-up Blocker option
    NOTE: If you would like to turn the pop-up blocker on, check the Turn on Pop-up Blocker option.
  6. Click Apply

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Firefox

  1. Open Firefox
  2. In the menu bar, select Tools, then click Options
  3. Uncheck Block popup windows. Then click OK

View or print these instructions as PDF


How to check your browser version

Internet Explorer

  1. Open Internet Explorer.
  2. In the Menu Bar (File, Edit, View...) select Help.
    NOTE: If the menu bar is not located at the top of the window, right-click anywhere on the top window of the browser then select Menu bar to add it.
  3. Click on About Internet Explorer.
    NOTE: This will open the About window, which displays Internet Explorer browser information.
  4. Please notate the version number from this About Internet Explorer window.
  5. Click Close to close the window.

Google Chrome

  1. Open Google Chrome.
  2. Click the Menu button in the top-right corner of the window (Three horizontal lines).
  3. Click Help.
  4. Click About Google Chrome.
    NOTE: This will open the About window which displays Google Chrome browser information.
  5. Please notate the version number from this About Google Chrome window.

Mozilla Firefox

  1. Open Firefox.
  2. In the menu bar (File, Edit, View...), select Help.
    NOTE: If the menu bar is not located at the top of the window, right-click anywhere on the top window of the browser then select Menu bar to add it.
  3. Click About Firefox.
  4. Please notate the version number from this About Firefox window.

View or print these instructions as PDF


How to clear your browser cache

Internet Explorer

  1. Open Internet Explorer.
  2. In the Menu Bar, select Tools.
    NOTE: If the menu bar is not located at the top of the window, right-click anywhere on the top window of the browser then select Menu Bar to add it.
  3. Select Delete browsing history....
  4. In the "Delete Browsing History" window, select the following:
    • Preserve Favorites website data
    • Temporary Internet files and website data
    • Cookies and website data
    NOTE: The other items are optional depending on the importance of your browsing history.
  5. Select Delete on the "Delete Browsing History" window.

View or print these Internet Explorer instructions as PDF

Mozilla Firefox

  1. Open Firefox.
  2. In the Menu Bar (File, Edit, View...), select History.
    NOTE: If the menu bar is not located at the top of the window, right-click anywhere on the top window of the browser then select Menu bar to add it.
  3. Select Clear Recent History....
  4. In the "Clear Recent History" window, click the Details arrow to expand full detail view.
  5. In the "Clear Recent History" window, select the following:
    • Cookies
    • Cache
    NOTE: The other items are optional depending on the importance of your browsing history.
  6. Select Clear Now in the "Clear History" window.

View or print these Mozilla Firefox instructions as PDF

Google Chrome

  1. Open Google Chrome
  2. Click on the Menu icon in the top-right corner of the browser, then click Settings
  3. In the Settings window, scroll down to the bottom and click Show advanced settings
  4. Under the "Privacy" section, click Clear browsing data. This will open the "clear browsing data" window.
  5. In the "clear browsing data" window, check only the following:
    • Cookies and other site and plugin data
    • Cached images and files

    NOTE: All other boxes should be unchecked.

  6. Then click Clear browsing data.

View or print these Google Chrome instructions as PDF

Mobile Safari

  1. Open the Settings app.
  2. Tap on Safari in the menu.
  3. Tap on Clear History and Website Data, then tap Confirm.

    NOTE: Clearing history is not required to clear cache.

  4. Exit or quit all browser windows and reopen.

    NOTE: Closing and reopening all browsers after clearing the cache will ensure the clearing of the cache worked.

View or print these Mobile Safari instructions as PDF


How to adjust your browser zoom

Internet Explorer

  1. Open Internet Explorer.
  2. In the Menu Bar (File, Edit, View...), select View.
  3. In the View menu, click on Zoom to change your view to 100% or your desired zoom level.

View or print these Internet Explorer instructions as PDF

Mozilla Firefox

  1. Open Firefox.
  2. In the Menu Bar (File, Edit, View...), select View.
  3. In the View menu, click on Zoom to change your view.
  4. Then click on Zoom Out. This will decrease the Zoom.
    NOTE: If you click Reset it will reset the browser to its initial state and you can adjust it by clicking Zoom In or Zoom Out to your desired zoom level.

View or print these Mozilla Firefox instructions as PDF

Google Chrome

  1. Open Google Chrome.
  2. In the top-right corner of the window, click the Menu button (three horizontal lines).
  3. In the Menu, click the - to zoom out or + to zoom in.

View or print these Google Chrome instructions as PDF


How to allow Sunrise Medical pop-ups
  1. Open Google Chrome.
  2. Click the Chrome menu button (three vertical dots) in the top-right corner of the browser window.
  3. Click Settings in the menu.
  4. Click Show advanced settings...
  5. Under the "Privacy" section, click Content settings...
  6. Under the "Pop-ups" section, click Manage exceptions...
  7. In the "Hostname pattern", type [*.]sunrisemedical.com, then click Done to save your changes.

How to add favorites to your browser

Internet Explorer

  1. Open Internet Explorer
  2. Go to the website you want to add as a favorite by entering it in the address bar. Example: www.sunrisemedical.com
  3. In the menu bar, select Favorites and click on Add to favorites...
  4. In the Add a Favorite dialog box, enter the name for the favorite in the Name: field. Then, click Add

View or print these instructions as PDF

Edge

  1. Open Edge
  2. Go to the website you want to add as a favorite by entering it in the address bar. Example: www.sunrisemedical.com
  3. Click the Star icon
  4. In the Favorites dialog box, enter the name for the favorite in the Name field. Then, click Add

View or print these instructions as PDF

Chrome

  1. Open Chrome
  2. Go to the website you want to add as a bookmark by entering it in the address bar. Example: www.sunrisemedical.com
  3. On the far right side of the address bar, click on the Star icon
  4. In the Bookmark dialog box, enter the name for the favorite in the Name field. Then, click Done

View or print these instructions as PDF

Firefox

  1. Open Firefox
  2. Go to the website you want to add as a bookmark by entering it in the address bar. Example: www.sunrisemedical.com
  3. On the far right side of the address bar, click on the Star icon
  4. In the Edit This Bookmark dialog box, enter the name for the favorite in the Name: field. Then, click Done

View or print these instructions as PDF

Safari

  1. Open Safari
  2. Go to the website you want to add as a bookmark by entering it in the address bar. Example: www.sunrisemedical.com
  3. In the menu bar, select Bookmarks, then click Add Bookmark...
  4. Enter the name you want to use for the bookmark, then click Add

View or print these instructions as PDF


Dealers & Clinicians: For help with Order Entry, checking status, shipping, and other dealer support, please log in.

Contact Us

For additional questions not found here, please feel free to contact us:

Customer Service (USA)

  • Phone: 1-800-333-4000

Web Support

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