Customer Service Supervisor- Technical Support Dpt
Leanna has been with Sunrise Medical for over 12 years, with nine of those years spent in the technical support arena. Leanna’s extensive knowledge of the Sunrise Power Product line makes her the “go-to” internal resource for the Customer Service and Sales Teams, as well as the Sunrise Medical customers. Leanna’s extensive troubleshooting experience spans multiple electronic platforms, including R-net, VR2, VSI, Qtronix, Pilot Plus, Delphi and more.
As supervisor of the Sunrise Technical Support Department, Leanna is responsible for training the members of the Tech team, keeping them up to date on existing product enhancements, as well as new product introductions. Leanna has been directly involved in the planning and creation of the Sunrise Medical Technician Support Center. In response to requests made by mobility dealers, clinicians, and end users, Leanna has assisted in creating print material & videos to be utilized as supplemental educational in the areas of programming, troubleshooting, specialty control set up, and adjustments.