Creating Two Premier Organizations The new DeVilbiss Healthcare will be focused solely on the development, design, manufacture and selling of DeVilbiss respiratory products and the servicing of its customers. The primary product lines will continue to include oxygen therapy equipment, pulmonary drug delivery, and sleep apnea therapy. As of July 1, 2007 all DeVilbiss respiratory product orders will need to be placed with DeVilbiss Healthcare. You will be able to reach the DeVilbiss Healthcare Team via phone at 800.338.1988 or by visiting their new website at www.devilbisshealthcare.com Together, we're the total package for our customers. We'll be delivering true solutions - complete products that are an ideal match for user needs. With outstanding brands in Rehabilitech, AES, Whitmyer, KidKart - and the latest addition Kid's Rock, A.R.T. Group can help us provide solutions like never before. * The A.R.T. Group will still have independent operations and their own Rehab Product Specialists department, retaining its unique place in the market and serving clients industry-wide. |
Frequently Asked Questions Fundamentals Effective Date Brands Account Representation Customer Service Websites Account Information Ordering Process Terms of Sales and Policies Shipping & Delivery Returns & Replacements Pricing & Contracts |
© 2007 SUNRISE MEDICAL
Frequently Asked Questions Brands The Sunrise Mobility product portfolio will continue to include Quickie®, Jay®, Guardian®, Hoyer®, and Bio Clinic®. Additionally, the Sunrise Mobility sales team will represent the A.R.T. Group® portfolio of products (Whitmyer®, AES®, Rehabilitech®, Kid Kart® and Kid’s Up®). Account Representation Each business, DeVilbiss Healthcare and Sunrise Mobility, will have its own sales force. Therefore, the sales territories have been redesigned. In the next few weeks, we will be in contact with you to introduce your DeVilbiss Healthcare sales representative, as well as let you know if you will see a change of representation on the Sunrise Mobility side. Again, all Sunrise Mobility sales associates will begin representing the A.R.T. Group portfolio of products beginning July 1, 2007. As an interim step only, a few open DeVilbiss Healthcare territories will be covered by Sunrise Mobility Account Managers.
The A.R.T. Group will continue to have independent Customer Service and Manufacturing Operations. This will ensure that the A.R.T. Group preserves the unique flexibility you have come to adore. The A.R.T. Group will also continue to capitalize on the talents and values that Rehab Product Specialists (RPS) bring to your ordering experience. For all your ordering needs, you can reach the A.R.T. Group team at 866.725.SEAT. Sunrise Mobility will continue to service its clientele via the Customer Service Team you know today. Hours of operation, phone number (800.333.4000) & fax number (800.200.4114) will remain unchanged. Websites As of July 1st, DeVilbiss Healthcare will have a separate website www.devilbisshealthcare.com. All web orders for respiratory items will need to be processed using the new website. www.sunrisemedical.com and www.artgrouprehab.com remain in operation and will continue to provide the same level of service they provide today. Account Information Account Numbers for DeVilbiss Healthcare Credit Applications and Credit Limits Customers purchasing from either DeVilbiss Healthcare or Sunrise Mobility will not be required to sign new credit applications. Credit limits for both companies will be reviewed and monitored as part of normal business practices. Ordering Process Separate Orders for DeVilbiss Healthcare & Sunrise Medical As such, you will be receiving separate order acknowledgments and separate invoices. Ordering process for A.R.T. Group products will remain unchanged. Open Orders Orders placed prior to July 1st that remain open at the transition time will be shipped and invoiced under the Sunrise account number. Ordering Online A new website will be in operation for DeVilbiss Healthcare on July 1st ( www.devilbisshealthcare.com ). Online customers will need to sign up for a new user name and password to access the website. More information about the sign up process will be provided to online users by mid June. Click here to sign up for a DeVilbiss online account. Ordering using EDI DeVilbiss Healthcare will support the same EDI documents (order, order acknowledgment and invoice) as offered by Sunrise today. DeVilbiss Healthcare will have a separate EDI Identification Number (ID). A separate mailbox will be put in place to exchange EDI documents under the new ID. EDI customers will need to establish a new EDI partnership by July 1st. To get started, please contact Patsy Mach-Holmes via email at Patsy.Mach-Holmes@sunmed.com. Invoice Payments DeVilbiss Healthcare has established a new remit address/lockbox for invoice payments after July 1st, 2007. For any specific questions on payment or credit process for DeVilbiss, please contact Dawn Beals at 814-443-7496. The remittance address for DeVilbiss Healthcare will be: DeVilbiss Healthcare P.O. Box 951875 Dallas, TX. 75395-1875 Sunrise and A.R.T. Group payment process remain unchanged. VA Orders The ordering process for VA customers will be identical to any other customer's. VA locations will receive a new DeVilbiss account number to use when ordering Respiratory products through DeVilbiss Healthcare as of July 1st. Detailed communication will be sent out to the VA locations by mid-June. Terms of Sales and Policies DeVilbiss Healthcare Terms and Conditions Freight Policy At transition time, the freight policy for DeVilbiss Healthcare will be identical to the one currently in place with Sunrise. If, in the future, DeVilbiss Healthcare chooses to establish a different policy, they will communicate directly with their customer base. Shipping & Delivery Shipping Lead Times Distribution locations DeVilbiss Healthcare will be leveraging the Sunrise distribution network to fulfill orders of respiratory products, therefore minimizing the impact of the transition to our customers. Returns & Replacements Return Policy Return Process Returns for DeVilbiss Healthcare will be processed using the same process that is currently in place with Pricing and Contracts Customer Specific Pricing Qualification Parameters for Pricing Tiers Current pricing tier qualification parameters are based on combined sales of Mobility, Standard HME and Respiratory products. Therefore, both organizations will be re-assessing the qualification parameters for their pricing tiers to reflect the new organization’s product portfolio. Review of customer placement in the appropriate tier will be taking place during normal business or contract reviews. Growth Contracts Some customers might have a growth contract (also known as a GIB contract) that is based on their total Sunrise purchases (including Mobility, Respiratory, STD HME). The majority of contracts will be closed out before December 31, 2007. Contracts that were scheduled to expire within this timeframe will be processed on their normal schedule. For contracts that are scheduled to expire after December 31st, your account representative will be working with you to pro-actively close the current contract in the fall timeframe and establish new business agreements. Rehab Specific Programs Any rehab specific programs remain intact and will be managed directly by Sunrise Mobility. |