Nestled in the heart of the San Joaquin Valley of California is the birthplace of the Quickie® wheelchair. For over 30 years, Fresno has been the home of Sunrise Medical's US manufacturing plant. In addition to manufacturing, our Fresno office is also home to our North American Customer Service Department.
At the helm of the customer service team is the Senior Manager of North American Customer Service, Sandy Campos. While working in Fresno earlier this month, I decided to investigate what goes into the success of our customer service's "secret sauce" by speaking with Sandy.
Posted to on 1/29/2015 4:45:18 PM | 0 comments
Approximately 13 years ago, a 5-month-old girl named Kay (name changed for confidentiality) revolutionized the way I view independence and inspired me to push the envelope when it came to making the world accessible to the clients I serve. Kay was diagnosed with Spinal Muscular Atrophy (SMA) Type-1 (www.curesma.org), required the use of ventilator, and had very little independent movement of her body, secondary to the muscle weakness associated with SMA. It only took one encounter with Kay for me to realize she is an incredible person and soon she would become one of my greatest teachers.
Posted to on 1/20/2015 4:21:47 PM | 0 comments
Wheelchairs have evolved immensely, but especially over the past 20 years. The most recent surge in technological advances for manual wheelchairs began in the 1990's and has continued with the implementation of lighter weight material being utilized in manufacturing and the ability to truly customize a wheelchair for each individual.
Posted to on 1/11/2015 11:12:15 PM | 0 comments
Happy New Year! This time of year is when many people make a list of goals they would like to accomplish over the course of the next year and outline their schedule of events. If one of your goals is to broaden your knowledge in the areas of seating and mobility, assistive technology, and complex rehabilitation technology, we have a few suggestions of events you may want to add to your calendar!
Posted to on 1/4/2015 12:12:53 PM | 0 comments